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Refund/Returns

CONDITIONS

30 DAYS: You have 30 days to return an item(s)

SUPPORTING DOCUMENT

The returned item(s) must be accompanied by the invoice for Crickstart to be able to process your refund.

CONDITION OF MERCHANDISE 

To be eligible for a refund, any returned item(s) must be in the same condition as it was when it was shipped

RETURN PROCEDURE

Prior returning the products you must contact customer service by email at hello@crisktart.com or by phone 1-888-997-3629, to obtain an RA (Return authorization) number. 

The RA  number must be clearly marked on the outside of the box.

You may return an item(s) by mail. To do so, please send your original invoice and the item you wish to return.

Refunds will be made by the method of payment used. Please allow five business days, from the date the merchandise is received at our premise for refunds. Please allow adequate time for shipping.

No refund or credit will be given to customers for shipping and handling charges, unless defective or Crickstart.ca error. In these cases Crickstart.ca will pay the shipping costs.

RETURN ADDRESS
All returns from must be sent to the following address:
Crickstart
c/o Returns
1655 De Louvain O.
Montreal, Quebec
H4N 1G6

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