Have a question about crickets, our foods, shipping or anything else? Take a look below. If you can’t find the answer, don’t hesitate to contact us.
The crickets in our products are certified organic by Ecocert under the USDA and Canada Organic seals, which means that the cricket feed (a mix of plants) is also organic (no pesticides, non-GMO, no artificial fertilizers, no hormones, etc.) and that the farm is regularly inspected. In combination with other certified organic ingredients like nuts, seeds, and fruits, certified organic crickets allow us to have our products certified as organic as well, which is a separate process, and involves the regular inspection of our production facility.
Bars: ≈ 40 crickets per 50g bar
Crackers: ≈ 25 crickets per 30g serving
Snack mixes: ≈ 25 crickets crickets per 30g serving
Smoothie Mix: ≈ 40 crickets per 30g serving
Our crickets are farmed in Ontario, Canada.
If you Google ‘Cricket Farming’, you will see many images of hundreds of crickets in hundreds of large plastic bins. In order to feed the crickets, each bin would have to be retrieved, opened, tended to, then replaced. The cricket farmers would continue in this vein until all the crickets in all the bins had been cared for. We at Crickstart knew that there must be a better, kinder, more efficient way to care for the crickets, and we found an organic farm that does just that.
The farm developed a method called the Cricket Condos. Crickets are naturally a swarming species, and like being in a dark, warm place. The condos allow the crickets to live in a way as close as possible to how they would live in the natural world. They are free to hop from feed station to feed station, and can burrow deep into the condos if they so choose until it is harvesting time, which comes near the end of their natural life cycle.
It was very important to us that the crickets be treated as humanely as possible for their short time here on Earth. Crickets only live about 6 weeks. The chirping sound you hear from crickets on a warm summer’s night, come only from mature crickets who have come to the end of their lives. Harvesting the crickets only occurs at the end of their life cycle.
The important things to remember about the crickets we use, is that our crickets are free range, and they are harvested only at the end of their life cycle.
Actually, at this point they're expensive - especially organic crickets. We are at the humble beginnnings of this industry in the western world, and like in any industry, scale is required to bring down prices. Just like Tesla relied on early electric car adopters to bring down its costs before making its cars available to more mainstream consumers, we rely on eco-concious and health-conscious early adopters to set the stage for an industry that, at scale, could have a massive positive impact on the planet and on public health.
When you enter the cricket farm, you will see that there are millions of crickets at different stages of maturation.
Once the crickets reach the end of their adulthood (somewhere around 6-8 weeks), they are harvested, and prepared.
The insects are driven down the street to a kitchen, where they are cleaned with potable water. They are then euthanized, then are roasted in ovens at 225 degrees Fahrenheit. At this point, some are packaged, and sold as whole roasted insects, and others are ground into a fine powder by industrial sized food processors.
We are asked this question quite a bit and the answer is both yes and no. Certain insects are edible according to God as it is written in Leviticus, however this does not by virtue make them what we refer to today as “kosher.”
Yes, it does. Even though companies often specify non-GMO separately, it is already part of the USDA and Canada Organic requirements.
Yes, for orders over $40. For orders under $40, we charge a standard shipping rate of $[x].
As soon we ship your order, we’ll send you a shipping confirmation email with your USPS or Canada Post tracking number.
You can click on the link in your shipping confirmation email, or copy and paste your tracking number into the USPS tracking page to locate your package.
Having trouble locating your package? We’re happy to help. Email us at firstname.lastname@example.org.
We ship within the continental US and Canada, except for Canada’s northern territories and remote areas.
Yes, all of our foods are gluten free.
We do not use any dairy products in any of our foods. However, the dark chocolate chips in our Chili Chocolate bar were made in a facility that also processes milk chocolate.
We do not use soy in any of our foods. However, some of the ingredients in our recipes were processed in facilities that also process soy. Organic soy is also part of the feed given to the crickets.
Though we do not use tree nuts in any of our recipes, our production facilities do process tree nuts, so we will not claim nut free status.
Though we do not use peanuts in any of our recipes, our production facilities do process peanuts, so we will not claim peanut free status.
Bars: 9 months.
Crackers: 9 months.
Smoothie Mix: 12 months.
Our bars and crackers are certified organic. Our smoothie mix is not. The cricket powder used in all of our foods is always organic.
Fats, especially polyunsaturated fats, are an essential part of a healthy diet. They provide steady, long lasting, low-glycemic energy and are critical to metabolic processes. We opted to reduce sugar dramatically relative to leading products on the market and opt for healthy fats instead, mostly from seeds.
Returns & Exchanges
30 DAYS: You have 30 days to return an item.
The returned item must be accompanied by the invoice for Crickstart to be able to process your refund.
To be eligible for a refund, any returned item must be in the same condition as it was when it was shipped
Prior returning the products you must contact customer service by email at email@example.com or by phone 1-888-997-3629, to obtain an RA (Return authorization) number.
The RA number must be clearly marked on the outside of the box.
You may return an item by mail. To do so, please send your original invoice and the item you wish to return.
Refunds will be made by the method of payment used. Please allow five business days, from the date the merchandise is received at our premise for refunds. Please allow adequate time for shipping.
No refund or credit will be given to customers for shipping and handling charges, unless defective or Crickstart.ca error. In these cases Crickstart.ca will pay the shipping costs.
All returns from must be sent to the following address:
c/o Internet Returns
1089 Greene Ave
If you wish to cancel your order you should contact customer service as soon as possible at 1-888-997-3629. We will do our best to cancel the order before it is shipped to you. In the event that the order has already been shipped we will not be able to cancel the order. In this case you will need to return the goods as described in the exchange and return policy.
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